All makes & models of boiler
Combi, system and conventional boilers from every major manufacturer. Fault finding, parts and combustion testing, whatever badge is on the front.
Breakdowns & Repairs
When the heating stops, we get it going again.
Fast callout cover across your portfolio on all makes and models of boiler, plus heat interface units (HIUs), unvented hot water cylinders and underfloor heating systems. Diagnostics and parts are handled in house, over 90% of faults are fixed on the first visit, and no-heat or no-hot-water jobs always go to the front of the queue.
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How a callout works
From fault report to fixed, with a paper trail
Tenants can report a fault through our online portal or by phone, so problems reach us straight away rather than waiting in an office inbox.
1
Fault reported
The tenant reports the problem through our two-minute online portal or by phone. We capture the symptoms, boiler details and access notes up front.
2
Triaged and prioritised
No-heat and no-hot-water faults are prioritised, and we flag households with young children, older residents or medical conditions affected by the cold.
3
Diagnosed and fixed
Our engineer arrives with common parts on the van. Most faults are fixed on the first visit; where a part is needed, we keep the tenant warm with a temporary solution until the repair is complete.
4
Logged and reported
Every job is recorded in our system against the property, with photos and notes, and the outcome is reported back to the landlord, agent or TMO.
24 hour target response
Contracted clients have a 24 hour target response for breakdowns. Tenants in CETRA and Cowley properties can use the online portal at any time of day, with gas emergencies always directed to the National Gas Emergency line first.
What we repair
Whatever the system, we cover it
We are not tied to one manufacturer. Our engineers diagnose and repair the heating and hot water equipment found across modern housing stock, from a standard combi to a communal HIU.
Heat interface units (HIUs)
Servicing and repair of HIUs in apartment blocks and communal heating schemes, including no-heat and no-hot-water faults on individual flats.
Unvented hot water cylinders
Diagnosing and fixing pressure, temperature and hot water faults on unvented cylinders, with the safety controls checked and reset correctly.
Underfloor heating systems
Manifolds, actuators, pumps and wiring centres. We trace cold zones and control faults back to the cause and get the floor warming evenly again.
Thermal imaging diagnostics
Some faults stay hidden behind walls and under floors. We use a thermal imaging camera to find them without ripping anything out: cold spots in underfloor heating, blockages and sludge in radiators, hot water flow problems and the source of a leak.
It means a faster, cleaner diagnosis, less disruption for the tenant, and clear evidence of what was wrong and what we put right.